Mitsubishi Electric Australia has launched Service ME, an easy-to-use, intuitive phone application for air conditioning and refrigeration service technicians.
Service ME provides easy step guides that give quick solutions and helps technicians resolve issues out of hours.
The Service ME app is a one-stop-shop for all product information, design and troubleshooting issues. This eliminates the volume of physical documentation required for technicians when installing or servicing Mitsubishi Electric products.
Users can access the newest, most current technical manuals as well as a decade-worth of information.
Previously, service technicians would need to access this information via CD ROM or USB and searching for solutions could be time-consuming.
Now, they can resolve issues easily via the Service ME Check Codes function, according to the company's national service manager, Michael Smith.
“This is another step for Mitsubishi Electric Australia in regards to innovation and enabling service technicians, retailers and consumers with positive solutions,” Smith said.
“Ensuring that technicians have an efficient source of product information makes their job quicker and easier, which in turn makes our customers happy.”
The Service ME app is available on both Apple and Android devices and provides information and solutions on:
Mitsubishi Electric Australia also offers a number of free training programs designed for dealers, retailers, and installers who seek training in best installation procedures and practices.