BITZER has made it even easier for users to find the right spare parts for refrigeration systems.
The compressor specialist has tailored its proven spare parts software to users’ specific requirements.
“We’ve strengthened BITZER EPARTS and completely redesigned it, all the while making one thought the focus of our work: customer benefit,” according to Philippe Maratuech, the company's director of services and after-sales.
“Our customers should be able to quickly and easily find the spare part they need. That’s part of BITZER’s global quality standard, which is why we’ve incorporated lots of new functions and optimised existing ones, including regular updating of the integrated data.
"As a result, users can now always rest assured that current BITZER solutions are also represented in the system.”
The head of the spare parts department, Stefan Rapp, said clear identification of spare parts via EPARTS has shortened the time span to delivery.
“We continue to expand our warehouses globally and thus ensure high availability. Besides that, our logistic partners allow for fast door-to-door deliveries,” he said.
BITZER’s new EPARTS spare parts software is available to all users free of charge – for the time being in German, English and French.
EPARTS is thus the ideal complement to the BITZER Electronics Service Tool (BEST) software, which makes it possible to operate all BITZER IQ products and software to tailor systems to individual needs.
In order to take advantage of the full range of services of BITZER EPARTS, customers simply apply for activation at firstname.lastname@example.org following registration.