Mitsubishi Heavy Industries Air-Conditioners Australia Pty Ltd (MHIAA) has once again been recognised by leading consumer advocacy group CHOICE as the best brand of air conditioner.

This is the fourth year in a row that MHIAA has been awarded this honour, making them the only air conditioner brand in Australia to achieve such a feat by taking out the Best Brand Award in 2018, 2019, 2020 and 2021.

The Best Brand Award has been designed to help consumers across Australia identify which brand of air conditioner is manufacturing high quality products, with a high level of performance and reliability. 

The award is based on a combination of product testing and consumer reliability and satisfaction surveys that are completed by over 3,489 CHOICE members.

The best brand score awarded by CHOICE is based on a combination of a manufacturers average test score on models tested in two annual reviews by CHOICE of air conditioning products that test models for heating, cooling efficiency and airflow.

It is also based on the brands’ reliability and satisfaction rating which is determined by survey respondents. It also covers the recommended ratio which looks at the number of units CHOICE recommends in its reviews.

For the 2021 best brand result MHIAA once again scored exceptionally well to outperform all other brands with a reliability score of 90 per cent and a satisfaction score of 94 per cent to achieve an overall best brand score of 74 per cent, taking out the 2021 award once again.

In its final report CHOICE pointed out that the best brand eligibility is a tough category.

For MHIAA to win, it requires excellent test scores for reliability and satisfaction.

To even be considered for the Best Brand Award, CHOICE must test a minimum of five models in their biannual reviews and a brand must have received a minimum of 50 responses to the CHOICE member survey.

Brands must have above average test results for reliability and satisfaction  just to be considered for this award.  

Managing director of MHIAA, Mr. Yuji Ito, said the win is a significant honour for the company proving that MHIAA is dedicated to the delivery of high-quality product to Australian communities.

“Here at MHIAA we are extremely honoured to be awarded the Best Brand of Air Conditioners for the fourth year in a row,” he said.

‘This acknowledgement from leading consumer group CHOICE and their independent testing highlights for us the opinion of consumers using our products – they continue to rate our products highly.”

Mr. Ito said the high scores for both reliability and satisfaction are a testament to the quality products that the company delivers to Australian communities.

“In each of the four years that MHIAA has received this award it has become clear that consumers continue to value the performance of our products as seen through the excellent scores they have awarded us for reliability and satisfaction in each of the tests,” he said.

“We would like to take this opportunity to thank both CHOICE and its members for this exceptional honour and for rating our products the best for the fourth year in a row.”


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