Capping off an incredible 20th anniversary year, Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA) has once again been recognised as the Best Brand of Air Conditioners by leading consumer advocacy group CHOICE.

The Best Brand recommendation is based on test reviews of over 140 split system air conditioners and the results of the annual reliability and satisfaction survey completed by 7738 CHOICE members.

According to CHOICE, the Best Brand is given to companies with a clear lead over their competitors during the test period. Factors include performance over the last 12 months, customer satisfaction and reliability information submitted by CHOICE members on their experience with the brand.

This is then combined with the bi-annual review of split systems conducted independently by CHOICE. All of this information together contributes to securing Best Brand recognition. 

Overall MHIAA out-performed all competitors with an overall Best Brand Score of 79% to be awarded the Best Brand of Air Conditioners for 2019. 

Managing director of MHIAA Mr. Yuji Ito said receiving this winning title for the second time exemplifies the company’s commitment to bringing high quality and reliable products to the Australian market. 

“Receiving this honour for the second year in a row highlights the quality product we are bringing to the Australian Market,” he said.

“In 2019 we once again received a customer satisfaction rating of 91% and a high reliability rating of 88% to be awarded the Best Brand of Air Conditioners for 2019.”

To win two years in a row, Mr Ito said it proves MHIAA is committed to high performance, quality and exceeding customer expectations.

He said receiving this recognition in both 2018 and 2019 cements the company’s belief in creating long-lasting relationships with customers and commitment to global research and development. 

“As a company, Mitsubishi Heavy Industries takes pride in developing and designing products that are engineered in line with local and international standards,” he said.

“We believe in keeping consumers at the forefront of our heating and cooling solutions and going above their expectations to help them find the perfect AC solution for their needs.

“We would once again like to thank CHOICE for this esteemed honour and for once again recognising MHIAA as the Best Brand of Air-Conditioner.”

As MHIAA looks to the future, Mr Ito said this acknowledgment of merit will once again cement the company as a leading supplier of heating and cooling solutions to the Australian consumer.

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