Carrier Global Corporation has announced the rebranding of its global command centres as Carrier Customer Command Centres.
The new identity underscores Carrier's customer-first commitment and the growing role of the centres in helping customers improve energy efficiency, increase equipment uptime, strengthen temperature compliance and lower maintenance costs.
Formerly known as BluEdge Command Centres, the facilities have earned multiple industry honours for innovation and service excellence, including gold for Best of IoT – Services at the 2022 IoT Innovator Awards and the 2023 and 2025 Excellence in Customer Service Awards from the Business Intelligence Group.
Carrier global services & chief business development officer, Ajay Agrawal, said Carrier Customer Command Centres consistently demonstrate their customer-first mindset.
“The growing network, scale and capabilities of our command centres reflect how we're evolving to meet our customers' needs with intelligence, speed and purpose,” he said.
Carrier's 24/7 global network monitors more than 240,000 connected assets and supports over 32,000 buildings worldwide.
Each month, the centres identify more than 10,000 service needs through predictive analytics — often before customers notice an issue — and handle over 12,000 service technician calls to accelerate resolution.
Over the past year, the centres remotely resolved more than 60% of HVAC and lighting issues, reducing downtime and avoiding costly truck rolls.
The Carrier Customer Command Centres also play a critical role in connected cold chain solutions, providing customers with enhanced visibility into shipments and greater assurance of compliance.
For more information, visit corporate.carrier.com.