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Alfa Laval has signed a global collaboration agreement with Microsoft to develop a suite of innovative digital tools for facilitating service and maintenance of its plate heat exchangers.

By using data intelligence and AI, the services will enable customers to assess the need for service through digital interaction. The tools combine Alfa Laval's extensive service know-how with Microsoft's software, data and AI expertise.

President of the company’s energy division, Thomas Møller, said customers will be able to make self-assessments to determine if and what services are needed.

Figures show that up to 2.5 per cent of the world's CO2 emissions could be prevented if the current installed base of heat exchangers were cleaned and maintained properly.

"With this agreement we are able to create unique customer value with high availability,” he said.

“We can ensure that our heat exchangers are working optimally and maximize customer uptime, which is beneficial for both customers and the environment.”

If properly serviced and maintained, Alfa Laval said its plate heat exchangers can run for more than 20 years in an industrial process. Alfa Laval has 16,700 employees.

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