Customers from across Australia and New Zealand gathered at Heatcraft's Milperra facility in Sydney's west for a two day conference featuring product updates and demonstrations.
The informative event ended with an adrenalin pumping drag race at the Eastern Creek Raceway. The customer symposium, which was held in March 2015, was an opportune time to showcase and pre-launch the Lennox Commercial product roadmap to key customers.
The product presentations covered market projections and trends, the current Lennox range and upcoming product releases, as well as insights into the future refrigerant landscape.
Heatcraft HVAC business manager, Mark Esdaile said customers were briefed on the latest product offerings.
“Our range is continuing to expand and astute business owners want to know how they can leverage off this new innovation,” he said.
New releases that generated a lot of interest included the new Aqua4 Polyvalent Heat Pump Chiller, which offers the first local distribution of a product of this type in Australia.
The Aqualean (2 to 20kW) water condensed air conditioner attracted attention for its compact shape, quiet operation and suitability in small to average offices or commercial buildings.
“Customers are looking for options and something to give them an edge. Lennox has a product to address most applications from RTUs for new install and the growing replacement market to chillers for industrial processing and perhaps even office buildings.” Esdaile said.
For many customers it was their first trip to the Heatcraft Innovation Centre. The Centre now houses 50 refrigeration and HVAC product displays, including 14 working models.
“What made the symposium unique was that we had all of the new products on display with some working models. Our customers were able to touch and listen to the units and bounce questions off our product specialists," he said.
One of the most impressive units on display was the Lennox ENerGY RTU, delivered direct from Lennox Europe especially for the event. The display unit is fitted with see-through panels to allow viewing of the internal components.
The Drag Racing at Eastern Creek was a highly anticipated end to the conference. The pure adrenalin experience took attendees from 0 to 100km/hr in 1.6 seconds. “Many underestimated just how amazing the experience would be. No-one had ever done it before and it was a great hit,” Esdaile said.
One customer, Andrew Markopoulos of Ventrix said it was a fantastic way to pre-launch new products to the industry whilst gaining acceptance. “The drag racing was the icing on the cake.” he said.
A Kirby Refrigeration Symposium will be held later in the year. To register call 13 23 50.