Mitsubishi Heavy Industries Air-Conditioners Australia, PTY. LTD. (MHIAA) have done it again. As one of the country’s most trusted brands by consumers, MHIAA has scooped up the 2020 Canstar Blue Most Satisfied Customer Award in the 2020 Air Conditioners category.
This is the second year in a row that MHIAA has received this prestigious award having also taken out the 2019 Canstar Blue Most Satisfied Customer Award. Dedicated to delivering engineering excellence, the Mitsubishi Heavy Industries Brand is fast becoming one of the most awarded brands of air conditioners in Australia.
As Australia’s most trusted comparison website, Canstar Blue was born out of the prominent Canstar brand in 2010 and is focused on consumer goods across 150-plus categories. The findings are based on independent, professional customer satisfaction research and ratings as well as in-house expert research and ratings.
Canstar Blue’s annual air conditioner review rates air conditioning brands on functionality and features, noise, ease of use, reliability, value for money and overall consumer satisfaction to help Australians pick the best air conditioner for their needs in preparation for the coming summer.
From a survey of over 1000 participants, MHIAA was the only brand to receive a five-star rating for overall satisfaction to take out the 2020 Award. Along with this MHIAA was also the only brand of air conditioners to receive a five-star rating for five out of the six customer satisfaction ratings which included functionality, reliability, quietness, ease of use and overall satisfaction.
This accolade follows the announcement of MHIAA being awarded CHOICE’s Best Brand both in 2018 and 2019 at the beginning of this year.
This latest award, in conjunction with previous honours, reflects the MHIAAs continued commitment to delivering, quiet yet high performing air-conditioning solutions for Australian homes and strengthens the brand’s image as a reliable supplier of heating and cooling solutions within the Australian market.
Managing Director for MHIAA, Mr. Yuji Ito says that receiving this accolade cements its commitment to quality, technology and customer service.
“As a customer-centric organisation, we are honoured to have received this Canstar Blue award for the second year in a row. At MHIAA, we pride ourselves on delivering on our promises of providing premium products to the market and giving consumers exactly what they need. We are extremely honoured to take out both Canstar and CHOICE awards for two years in a row,” said Ito.
As a brand built to outlast and outperform, Mr Ito says that beyond quality, MHIAA is dedicated to ensuring our service stands out.
“At MHIAA, we believe in creating long-lasting relationships with our customers. From finding the perfect AC unit, to installation and services throughout its lifetime, by investing in our service support, we ensure that our superior products are backed by service excellence,” he said.
“At Mitsubishi Heavy Industries we are committed to ensuring that our products are designed and developed in-line with both international standards and the Australian consumers as top-of-mind.
“We’d like to thank Canstar Blue and Australian consumers for their recognition and belief in our brand as it demonstrates our ongoing commitment to delivering the best products to the Australian Market."